• Some products cannot be returned due to Kuwait’s e-commerce laws. Items like perfumes, personal care products, hygiene-related items, and certain electronics are non-returnable under any circumstances.
• For eligible products, returns must be made within 14 days of purchase, provided the item is in its original condition and packaging.
• Yes! If you receive the wrong item, you can request an exchange. Please contact us immediately via WhatsApp or visit our showroom to resolve the issue.
• Same-Day Delivery:
• 12 PM – 5 PM (1 KD)
• 7 PM – 10 PM (1 KD)
• Super Express Delivery: Starts from 2 KD, available for urgent deliveries.
• If you need delivery outside the standard zones, contact us on WhatsApp to check availability.
• Yes! All products have at least a 14-day warranty.
• Electronics have a minimum 3-month warranty, with some products offering 6 months or 1 year, depending on the item.
• If you need an extended warranty, you can contact us via WhatsApp for options.
• If you experience any issues, bring your product to our showroom for inspection. We will check the item and either repair or replace it, depending on the warranty terms.
• Warranty does not cover physical damage caused by accidents or misuse.
• Yes! You can pick up your order from our showroom in Hawally, Bin Khaldoun Street, Wathman Building, 4th Floor, Office 14.
• Pickup is available during 10 AM - 2 PM & 5:30 PM - 9:30 PM.
• Customers must confirm their pickup via WhatsApp before visiting.
• Once your order is placed, you will receive the items during the time slot you selected (12 PM - 5 PM or 7 PM - 10 PM).
• If you need delivery outside these hours, contact us via WhatsApp to check availability.
• After completing your order, you will receive a confirmation message containing your order number and item details.
• If you need delivery at a specific time, let us know via WhatsApp, and we will do our best to arrange it.
• We always aim for on-time delivery, but if there’s a delay, our team will notify you.
• You can always contact us on WhatsApp for an update regarding your order.
• You can pay using:
• Cash on Delivery
• KNET
• Visa / Mastercard
• If you have a product you want to sell on Kash5astore, contact us via WhatsApp to discuss listing it on our website.
• If you are a business looking for wholesale purchases, we offer the best prices. Contact us for bulk orders and wholesale deals.
• Yes! We ship to GCC countries.
• Customers can place their orders directly on the website, and delivery takes 4 to 7 days.
• If you receive a product that is not working, inform us within 2 to 3 days, and we will exchange it.
• Before the exchange, we will send a video of the product working to confirm its condition.
• If you are unsure about a product, contact us via WhatsApp.
• We will answer your questions, send product pictures, and provide a video demonstration so you can see the product in real time before making a decision.
• You can reach us through WhatsApp (+965-941-92932) for quick assistance regarding orders, warranties, exchanges, or general inquiries.
